Help

Welcome to the 3DTotal Shop Help page. We hope that these pages answer any questions you might have and help to make your shopping experience a smooth and easy process.

Top customer questions

• When will my order arrive?
• How do I request a new download link?
• How do I download my purchase?
• How does my subscription work?
• How do I change my account information?
• How do I contact customer services?
• What do I do if the delivery estimate for my order has passed and I still haven’t received anything?

Ordering

• Creating an account
• Placing an order
• Cancelling an order
• Payment options and VAT
• Educational discounts

Shipping

• Delivery options
• Delivery estimates
• Returns policy [Downloadable products]
• Returns policy [Physical products]

Account

• Creating an account
• Viewing order status and order history
• Changing account information

Downloadable Products FAQs

• General
• Magazines

Physical Products FAQs

• Total Textures collection
• Training DVDs [including Eva Wild, Creature Head and Fighter Ship]
• Shorts Drawer DVDs

General

• Customer Service
• Contact 3DTotal
• General technical help